Customer service was this hotel was appalling and shockingly bad. We arrived late at night and the key card to the room wouldn't work. Wasted more than 1.5 hours going back and forth between the door to the room and the lobby and having a repairman change the door batteries following which the key card entry still wouldn't work. I inevitably told the receptionist Josh Smith to change rooms immediately rather than have us faff about waiting for someone to fix the door. He told us there were no other rooms available and the hotel was fully booked which was a completely lie as I saw on 訂房網站.com that booking were still available. After more than 1.5 hours of faffing about at midnight they gave us a different room which miraculously became available. The attitude of Josh was awful and not helpful but arrogant. He would serve multiple ppl at the same time rather than focus on the customer in front of him. Are changing rooms they didn't bother updating it on their system in order for us to connect to the WiFi network and the staff there lack common sense. When we checked out they said we couldn't store our luggage in the storage room which is ridiculous because when we looked at the storage room there was plenty of space in there. Staff were self imposing stupid rigid rules like we can't move a bag on the shelf to squeeze your bag next to it or all your bags have to be adjacent together. Absolute nonsense and no pragmatism. Even when I asked reception about the the red bus route they refused to give any help. Why work at a hotel and in hospitality of you can't be helpful at all. Worst hotel I've stayed at and worse customer service ever. Won't be staying here again. Others should go elsewhere if they dont want to put up with lack of common sense, pragmatism and stupidity.
The location is perfect if you only visit Universal, but the building is quite old, and the room has an unpleasant smell.
Anyepiaoxiang
家庭出遊
豪華雙人間
入住於2025年08月
5.0
超讚
評價於:2025年08月26日
非常好的酒店,地理位置和房間都很棒,除了洗手間有點小,但是做了乾濕分離還是很舒服的。
訪客用戶
家庭出遊
豪華雙人間
入住於2025年07月
3.0
評價於:2025年09月23日
the room is OK, but we are allocated in ground floor next to the swimming pool, which make the room very wet and damp. Not recommended
訪客用戶
夫妻/情侶出遊
豪華雙人間
入住於2025年04月
4.2
很好
評價於:2025年04月20日
Good value hotel, great location close to Universal Orlando Resort and International Drive Attractions.
匿名用戶
家庭出遊 豪華雙人間
入住於2025年09月
1.7
評價於:2025年10月01日
Customer service was this hotel was appalling and shockingly bad. We arrived late at night and the key card to the room wouldn't work. Wasted more than 1.5 hours going back and forth between the door to the room and the lobby and having a repairman change the door batteries following which the key card entry still wouldn't work. I inevitably told the receptionist Josh Smith to change rooms immediately rather than have us faff about waiting for someone to fix the door. He told us there were no other rooms available and the hotel was fully booked which was a completely lie as I saw on 訂房網站.com that booking were still available. After more than 1.5 hours of faffing about at midnight they gave us a different room which miraculously became available. The attitude of Josh was awful and not helpful but arrogant. He would serve multiple ppl at the same time rather than focus on the customer in front of him. Are changing rooms they didn't bother updating it on their system in order for us to connect to the WiFi network and the staff there lack common sense. When we checked out they said we couldn't store our luggage in the storage room which is ridiculous because when we looked at the storage room there was plenty of space in there. Staff were self imposing stupid rigid rules like we can't move a bag on the shelf to squeeze your bag next to it or all your bags have to be adjacent together. Absolute nonsense and no pragmatism. Even when I asked reception about the the red bus route they refused to give any help. Why work at a hotel and in hospitality of you can't be helpful at all. Worst hotel I've stayed at and worse customer service ever. Won't be staying here again. Others should go elsewhere if they dont want to put up with lack of common sense, pragmatism and stupidity.
匿名用戶
家庭出遊
豪華雙人間
入住於2025年09月
203815****
家庭出遊
豪華雙人間
入住於2025年08月
qianlili19
家庭出遊
豪華雙人間
入住於2025年12月
訪客用戶
夫妻/情侶出遊
豪華雙人間
入住於2025年08月
Yintiaoshengming
好友出遊
豪華雙人間
入住於2025年11月
匿名用戶
獨自出遊
豪華雙人間
入住於2025年08月
Jamielllllu
好友出遊
標準間 - 帶2張雙人床
入住於2024年11月
Anyepiaoxiang
家庭出遊
豪華雙人間
入住於2025年08月
訪客用戶
家庭出遊
豪華雙人間
入住於2025年07月
訪客用戶
夫妻/情侶出遊
豪華雙人間
入住於2025年04月
匿名用戶
家庭出遊 豪華雙人間
入住於2025年09月
203815****
家庭出遊 豪華雙人間
入住於2025年08月
qianlili19
家庭出遊 豪華雙人間
入住於2025年12月
訪客用戶
夫妻/情侶出遊 豪華雙人間
入住於2025年08月
Yintiaoshengming
好友出遊 豪華雙人間
入住於2025年11月
匿名用戶
獨自出遊 豪華雙人間
入住於2025年08月
Jamielllllu
好友出遊 標準間 - 帶2張雙人床
入住於2024年11月
Anyepiaoxiang
家庭出遊 豪華雙人間
入住於2025年08月
訪客用戶
家庭出遊 豪華雙人間
入住於2025年07月
訪客用戶
夫妻/情侶出遊 豪華雙人間
入住於2025年04月